Inbox Zero

By Matt Adams
February 28, 2008

If you are like me, you probably live in your email. Its a monster at times. But great management of your inbox can be an amazing thing.
Recently someone shared a great video from Merlin Mann speaking at Google with me. Its a long one, but great. If you are familiar with the books by David Allen Getting things Done, or Ready for Anything, you’ll understand where this is coming from.


I wanted to share the video, but also share some of my take home points, since its 50 minutes long.

  • Your email is simply a medium for communication. Keep it that way
  • Process all emails to zero. Sort, store and apply actions each time you check your mail
  • Decide in the moment you check an email what that next action is
  • checking email is not enough.
  • Think of email as working at a deli, taking orders for customers. Taking the order isn’t enough, it requires an action, an order to be fulfilled. Different orders require different actions.
  • Define a certain number of possible outcomes for each email. Merlin Mann’s 5 are: Delete, Delegate, Respond (in under 5 sentences), Defer for later action, and Do Now.
  • Dont be afraid of junking or Deleting emails. If no action is needed, and move on
  • Keep your system simple
  • Your inbox is for stuff you havent read yet. thats it
  • a PDA or Blackberry will not help if you dont have a system
  • Make this process a habit

Quick tips for keeping the process going

  • Turn off the email while working on other things
  • Limit the time you check your email (like for 10 minutes each hour) and move on

Overall this is common sense. But I find it hard to keep up with.
I have been trying these things so far:

  • Only checking and responding to yesterdays mail
  • Set up smartFolders to sort certain types of emails
  • Only checking emails once an hour for fires to be put out, If there are no fires, I move on.
  • Using a to do list for action items
  • I am trying to keep on my 5 actions for all emails

So what do you think? Are you trying anything on this list, or anything different?

By Matt Adams
February 28, 2008

Factor 1 Studios
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.