Archive for the ‘leadership’ Category
Every day I see or hear companies touting they are design rockstars, or only hire WordPress ninjas. Can we stop with that as a work culture in general. I know I for one do not want to hire a rockstar accountant, or a plumbing ninja. It’s just not the kind of people I like to do business with.
Think about it with me.
When you think rockstar, do you think of dependable, in the office before 8am, quick to follow up, and someone who is eager to solve your problems? I know I don’t. I’m sure there are some really great rockstars out there that are super nice stable people, but that’s not my first expectation by any means.
What about ninjas? They are often well trained with years of experience, so far so good. But next thing you know they are stealthy, rarely seen or heard from. Not what I want from my web designer or developer thats for sure.
So maybe we just don’t have catchy names? Maybe we just embrace honesty and humility. Factor1 is a staff of real people, no ninjas, rockstars, or vikings (what, that’s not a thing?). We have our strengths and weaknesses like you. We enjoy being creative, building solutions and pop-tarts. Sometimes we get distracted by shiny things or ramble on a little too long about our weekend. At the end of the day we care. We want what’s best for the client.
I’m not sure about you, but I’ll take that any day over a rockstar or ninja.
I know this has happened to you, as it has happened to me. You see a tweet, email, or some article highlights a great new tool, service or app for your business. It could be something new for marketing, productivity, accounting, or social media. A pretty logo, a nice splash page, and a killer video. And WOW, only $20 a month, or maybe its $49.99. You get super excited, because, well as the video says, this new tool is going to revolutionize your business.
What I constantly see, is these things launch with great buzz, or even you bought it with great excitement. But in 2 or 3 months, no one is talking about it, and you never use the thing, or maybe you jump ship to the next revolutionary idea.
Have you ever really stopped and asked yourself this question: Is this going to really change MY unique business? Is my life going to be different after using this for 3 months? Or maybe Is this going to have a direct impact in new customer conversions?
We all need to ask ourselves questions like this. I see far to many businesses flocking to the next great app, plugin, SaaS, or whatever, all with the wrong ideas in mind. Keep your customer base in mind, your work flow, and your bottom line.
Indeed there are so many great applications, web tools and resources in the world today. Seriously, I applaud the application, Software as a Service (SaaS) companies and website plugin tool creators. Just keep your head on straight. The true innovators out there dont need these shiny widgets to make their business function with excellence.
There are a lot of things that we never try for lack of courage, extra finances or motivation. However, we all know that some of the best discoveries are made through relentless trials and successive errors. Our businesses and organizations are very much our labs for experimentation. Don’t let our slick websites fool you… we are still learning a lot and trying a lot. We have so much more to learn even though there are a few things we do very well.
But how about you? What are you experimenting with? What new idea do you need to just try? What service have you been afraid to implement or eliminate?
Keep experimenting. Keep trying. Keep enjoying what you have begun.
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.
Martin Luther King, Jr.
My youngest boy evidently has a favorite ‘adult’ restaurant that he asked to go to several times while we were on vacation. So we headed out to it one afternoon for their specialty shakes and reasonably good americana fair. The service in this establishment was mediocre at best during a ‘less than busy’ period of the day. As usually happens, my kids focused on the the good things, while I remained puzzled by the items in this operation that could be easily improved upon with a little attention and no more money spent. We were no less than two-thirds of the way through with out meal when our waitress magically appeared with the check in hand. Without concern for our next needs or whether we would like to order more or whether we were satisfied she laid the check down on the table with this stellar quote:
I am going to go ahead and drop your bill of now and get it out my way.
End of quote… end of service. I could hardly believe it. For the 3 of us I was going to be on the hook for about $35 and this is how is was being ‘served’. It was a jolting reminder to me…
Whatever price your customer is paying for your product, they anticipate that level of service or more.
Up economy or down, it is not that complicated to give your customers top level quality service. It takes no more money to serve them with a great attitude. The only thing that can come from your determination to be personable in your delivery is a more loyal and appreciative customer. Obviously, you can figure out what might happened if the converse is true of you or your employees.
People reference your work whether you think so or not.
I wonder if anything is worse than stating the obvious. Like when watching a sporting event live, and the guy next to you has to constantly scream “Shoot the puck (or ball, or whatever sport)!!”
So somehow this guy clearly knows more about when and how to make the shot, than the guy on the ice (or court, or field)? I doubt it.
Its easy to sit back from a distance out of the game, in the stands, and think that if you want more sales, go out and get them. Want to make more money, get more projects. Duh.
Get in the game, Yes the generic goal may be to make sales happen, but take the calculated shot with good timing. That guy in the stands will yell at you one way or the other. Just dont be that guy.
This is NOT one more post about the tough times… you can get that negative talk anywhere. We all need some inspiration, motivation and ideas to move forward and upward in our pursuits. —- One of the most foundational contributions to my personal leadership & business development was being pressed by a friend to read “The E-Myth Revisited” by Michael Gerber. A key principle from the reading,
“work on your business, not in your business”.
Translation: On good days most of us small business owners slave away trying to keep up with all the items that are going on. We run form one urgent item to another following the squeaky wheel axiom. On bad days, we moan, groan, have lunch with buddies and hope that our yellow page investment will finally pay off with the phone ringing in new work any minute.
Every day that you are in business that you don’t invest in working on the development of your business or organization is a wasted day. QUIT wasting your days! Take at last 30-60 minutes every day to look ahead into areas where you need to do something better, different, more efficient, etc. Build your business, don’t just work in it.
Start by picking up a copy of this particular book and reading — it will inspire you to grow!
Do the hard times really bring out the best in businesses and non-profits?
I believe so.
One recent commentary on our current economy strongly suggested that during lean economic times it is natural for people to trend towards ‘BEST’ even when on a whole we are spending less. Think about it, even the BEST companies are cutting their prices right now. It isn’t the BEST companies that are going under, but mostly the sub-par and also the marginal ones. The BEST out there are competing like never before and are positioning themselves to survive & SUCCEED during these times. Some of the BEST products are now in reach of purchase where they weren’t before. Heady organizations are putting their dollars into their BEST core products or contributions.
Below is a link with a short interview from Seth Godin as it relates to positioning your company or organization.
Here are some additional thoughts:
- what can we do to REFINE our organization?
- how do we UNIQUELY set ourselves apart from our competition?
- in which areas are we STRONGER than everyone else?
- do we care more about being known or more about being on target and succeeding?
- which of our people make the most irreplaceable contributions?
Godin Interview : http://mashable.com/2009/02/04/seth-godin-advice-for-startups/
Designers & idea people are NOTORIOUS for dreaming and promising far more than they deliver on.
9 times out of 10 you can completely forget about these creatives delivering your product on time.
Communication, clear, detailed and consistent, will be missing almost every time.
So, why like an addiction, in this era of highly competitive and open business do they continue to survive? The reasons a too numerous to list. The main 2 would be relationships and lack of knowledge on another option. Like anything else you go to people you know and when you make a bad choice it is probably because you didn’t know that there were other options.
When you hire a creative firm, you should expect & demand leadership. You are paying for the service! Ownership, detailed communication, problem solving, delivery of all the pieces… these are the types of things that you should come to rely upon.
Also, never pay ANYONE in full before they deliver the project. You should expet to pay deposits BUT you should also expect to see a finished project BEFORE anyone gets paid.
LEADERSHIP – expect it from your service provider, even if they are an artist!