My youngest boy evidently has a favorite ‘adult’ restaurant that he asked to go to several times while we were on vacation. So we headed out to it one afternoon for their specialty shakes and reasonably good americana fair. The service in this establishment was mediocre at best during a ‘less than busy’ period of the day. As usually happens, my kids focused on the the good things, while I remained puzzled by the items in this operation that could be easily improved upon with a little attention and no more money spent. We were no less than two-thirds of the way through with out meal when our waitress magically appeared with the check in hand. Without concern for our next needs or whether we would like to order more or whether we were satisfied she laid the check down on the table with this stellar quote:
I am going to go ahead and drop your bill of now and get it out my way.
End of quote… end of service. I could hardly believe it. For the 3 of us I was going to be on the hook for about $35 and this is how is was being ‘served’. It was a jolting reminder to me…
Whatever price your customer is paying for your product, they anticipate that level of service or more.
Up economy or down, it is not that complicated to give your customers top level quality service. It takes no more money to serve them with a great attitude. The only thing that can come from your determination to be personable in your delivery is a more loyal and appreciative customer. Obviously, you can figure out what might happened if the converse is true of you or your employees.